We ship all our jewelry in heat-sealed bags. Due to the nature of body jewelry, we cannot accept returns or exchanges once the bag has been opened — no exceptions!

Our guarantee:

  • We guarantee all our jewelry for manufacturer’s defects and will replace any item at our discretion 

Before you open the bag:

  • Make sure the jewelry isn’t damaged
  • Make sure you've recieved the correct size (allow +/- .5 millimeter because our pieces are hand carved)
  • Make sure you've recieved the item that you ordered

Exchanges + Refunds

  • We do not issue refunds, only store credit or exchanges
  • Please contact us within 14 days to ensure a full exchange
  • We do not refund the shipping and handling costs once an order has been sent
  • If the jewelry you’re exchanging is less than the price of your original jewelry, we’ll credit your account the difference
  • Once any of our gold plated designs have been worn, they are no longer eligible for exchanges 
  • We are unable to repair damaged or broken jewelry after being worn
  • All Mystery Bags and SALE ITEMS are final sale and are not eligible for exchange
  • Due to the nature of body jewelry, we cannot accept returns or exchanges once the bag has been opened — no exceptions 

 

      Solid Gold Returns + Exchanges

      • We guarantee our solid gold ends and clickers of any manufacturer defects for life. We will replace any broken items at our discretion or issue you a store credit if we are not able to exchange
      • Please note that due to the inherently delicate nature of chains, we cannot guarantee the chains or connections. While we make all our products with the highest integrity and quality, once any jewelry with chains has been received, we cannot accept returns or repairs

       

        Wholesale Return Policy:

        • We guarantee all our jewelry for manufacturer’s defects and will replace any item as such at our discretion
        • We do not give refunds for defects, only exchanges or store credit
        • We cannot ensure plated jewelry once worn (For more info on plated jewelry, please see our Jewelry Care page)
        • Please check your orders for any defects and contact us within 14 days to guarantee a full exchange
        • After the order’s return period of 14 days, you have up to 6 months to send back broken/damaged jewelry for same item exchange only - Please note this is at our discretion depending on each situation. We will give store credit if we no longer have that design in stock

        Repairs:

        • We do not accept returns or repairs on pieces that have been bent, broken, or lost stones/gems due to rough wear or inadequate care. Thank you for understanding

         

        Email hello@buddhajewelryorganics.com to make a return or exchange.