We ship all our jewelry in heat-sealed bags. Before you open the bag, make sure the jewelry isn’t damaged, is the correct size (allow +/- .5 millimeter because our pieces are hand carved) and is what you want. Due to the nature of body jewelry, we cannot accept returns or exchanges once the bag has been opened. No exceptions.
We guarantee all our jewelry for manufacturer’s defects and will replace any item as such. Contact us within 14 days to guarantee a full exchange. We do not replace damaged/broken jewelry after being worn. We do not give refunds for defects, only exchanges or store credit. We cannot guarantee plated jewelry once worn. For more info on plated jewelry please see our Jewelry Care page.
Please note that gem settings and fine jewelry are fragile. To ensure a long life of your jewelry please be mindful while opening and closing the clasp. Any jewelry with gem settings needs to be handled with care. Do not bend open or close around the gem settings, this can result in losing them. If you are hard on your jewelry we cannot replace it.
Refunds will be given if their was a mistake with your order (Ex: An item was oversold) or you have to canceled your order before it was shipped. We do not refund the shipping and handling costs once an order has been shipped. If the jewelry you’re exchanging for is less than the price of your original jewelry, we’ll credit your account the difference. You are responsible for paying for sending your jewelry back unless otherwise arranged. All Mystery Bags and SALE ITEMS are final sale and are not eligible for exchange.
Return Policy for WHOLESALE customers-
We guarantee all our jewelry for manufacturer’s defects and will replace any item as such at our discretion. Please check your orders for any defects and contact us within 14 days to guarantee a full exchange. We do not give refunds for defects, only exchanges or store credit. We cannot guarantee plated jewelry once worn. For more info on plated jewelry please see our Jewelry Care page.
After the order’s return period of 14 days, you have up to 6 months to send back broken/damaged jewelry for same item exchange only. Please note this is at our discretion depending on each situation. We will only give store credit if we no longer have that design in stock.
Email firstname.lastname@example.org to make a return or exchange.
Please be aware that pieces needing repairs may be subject to a fee depending on the work required. Please also be aware that repairs can take up to 3- 6 months. We try our best to get it to you sooner but repairs are sent to our artisans overseas.
We do not accept returns or free repairs on pieces that have been bent, broken, or lost stones/gems due to rough wear or poor care. While we are happy to fix these pieces, but a fee is required.